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Security Dispatcher/ConciergeJob ID 5854191 Date posted 09/29/2017
SUMMARY: The Security and Emergency Services Dispatcher oversees multiple Security and Emergency Services systems from a central location overnights from 11PM - 7AM. This position dispatches emergency and routine calls for service to the Security and Emergency Services team, but also interacts with other Departments as needed. They track all pertinent information during their shift, and initiate the first level of the incident report, for Security and Emergency Services Officer completion. She/he is an essential member of the Resident Services Team. The position is responsible for developing relationships with residents and visitors and to provide personalized customer service and hospitality that exceeds expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitoring of Emergency Call System for independent living.
- Track status of residents involved in emergency situations.
- Monitor Fire Alarm System
- Receive emergency calls and dispatch appropriate resources
- Dispatch Security/ES on calls for service
- Dispatch ambulance, private ambulances or 911 as needed
- Page On-call physician as needed
- Assist with contacting residents during latch checks
- Log residents who are transported to the hospital in the Census book
- Log residents who inform us that they will be away in the away book (as needed)
- Make resident badges as needed
- Page maintenance when needed
- Assign and place in computer resident and employee access stickers
- Monitor CCTV systems.
- Track and document all pertinent information on Dispatch log
- Initiate Incident Reports for completion by SEOs
- Manage process for updating residents’ File of Life
- Provide assistance to the Hospitality Associate I as needed.
- Provide administrative support to the Security/ES Supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must demonstrate a high degree of respect and caring, commitment to diversity, integrity, responsibility, teamwork and a commitment to excellence.
- Ability to maintain composure; deal calmly with emergencies and ambiguity and to learn quickly when facing new problems. Must have situational awareness.
- Ability to listen, build rapport easily, communicate willingness and ability to own issues and drive timely resolutions. Ability to build constructive, professional, and effective relationships.
- Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment.
- Ability to communicate effectively both orally and in writing, utilizing good grammar and spelling
- Ability to organize information, paper, and files in an intuitive manner making accessing information quick and easy.
- Ability to use time and resources efficiently.
- Must have the ability to orchestrate multiple tasks and activities at the same time in order to accomplish a goal.
- Must expertly navigate quickly and efficiently between multiple, complex software systems and Microsoft Office applications. Proficiency in using Microsoft Office applications (Outlook, Word, Excel).
EDUCATION and/or EXPERIENCE:
- High school diploma or GED required.
- 1 year experience in Security/ES dispatching
- Experience administering First aid and CPR (preferred).
- Ability to write in a clear, concise manner with good grammar and spelling.
- Excellent verbal communication skills
LICENSES, CERTIFICATES, REGISTRATIONS:
- Requires First Aid, CPR, AED certification (within 90 days of hire)
- Higher level EMS Certification (preferred)
*All required licenses and certifications must be maintained as a condition of employment*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Walking, standing, pushing, stooping, bending, and stretching
- Sitting stationary for long periods of time
- Keyboard repetitive motion
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office type space with multiple monitors, desktops, audible alarms, telephones, and emergency systems. This is a stationary post, and requires consecutive hours viewing computer monitors, and listening to audible rings, and alarms.