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Erickson Living Careers

Job Description

Gatehouse Greeter - Flex

Job ID 6311059 Date posted 11/22/2017


SUMMARY: Responsible for carrying out the Security and Emergency Services Programs under the direction of the Supervisor. This position staffs the Gatehouse entrance to the Community. The Security and Emergency Services Gatehouse Officer, delivers exceptional customer service and hospitality, and fosters an environment of safety and security.

1. Maintains the Erickson Living philosophy and “Vision” statement.
2. Maintains a visible and professional presence at the Gatehouse.
3. Provides a pleasant greeting, and offers assistance as needed to all persons entering the Community
4. Screens all vehicle and pedestrian traffic entering the Community.
5. Denies access to solicitors, barred individuals, and others as directed by the Supervisor
6. Provides concise and accurate directions to visitors, emergency response units, and marketing guests.
7. Informs the SES Supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the Community.
8. Completes thorough and detailed Incident Reports using our online report system.
9. Performs additional duties as assigned by Supervisor to ensure the effective and efficient operation of the Community.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A positive attitude and willingness to work with a diverse population.
• Detail-oriented and dependable.
• Must have strong communication skills, problem solving skills, and be self-motivated.
• Ability to work independently and as a contributing team member.
• Ability to demonstrate professional and responsive interactions with residents and their family
members, staff, vendors and each other.
• Demonstrates a willingness to learn and has a general knowledge of the duties of a Security and
Emergency Services Gatehouse Officer.
• Ability to write detailed, concise, and professional incident reports.
• Ability to operate Security vehicles.
• Ability to work with computer systems.


• High school diploma or GED.
• Prior experience as a Security Gatehouse Officer (preferred).
• 1 year of experience in a Customer Service or related role

• Ability to read, write, and follow oral and written instructions in English.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Walking, standing, running, pushing, pulling, bending, stretching, stooping, carrying, and lifting a 50 lbs. minimum, over 50lbs. must use the aid of an assistive device or get assistance.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Includes all areas of the Community, both indoors and outdoors such as; gatehouse, security vehicles, outside walking areas, parking lots, corridors, apartments, offices, commercial kitchens, mechanical rooms, storage rooms, and stairwells. *This list is representative and does not include every possible area within the Community.

• May reasonably anticipate coming into contact with bodily fluids which may be potentially infectious. Individuals in this position are required to exercise standard precautions, use personal protective equipment and devices when necessary, and learn the policies concerning infection control.

• Makes determinations as to when 911 activation is required
• Determines when to notify supervisor based on circumstances, severity of incident and policy requirements
• Makes decisions regarding Campus access by visitors, contractors, etc.

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