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Erickson Living Careers

Job Description

Coordinator, General Services

Job ID 6398328 Date posted 12/05/2017


Cedar Crest is a 130-acre senior living campus located in Pompton Plains, NJ. Our team members enjoy the opportunity to work in a vibrant community situated in the rolling hills and scenic valleys of historic Morris County—just 26 miles from New York City.

For professionals dedicated to helping seniors live life to the fullest, Cedar Crest provides a rewarding alternative to the typical retirement community career. Our team members help each resident achieve the most active and independent lifestyle possible. In fact, almost everything our residents need can be found on campus or nearby. There is an abundance of amenities available, as well as hundreds of clubs and activities, excellent on-site restaurants, a state-of-the-art medical center, an all-season pool, and a fitness center. For this reason, Cedar Crest continually offers career opportunities in three major categories: Healthcare, Dining and Community Support.

The Customer Service Coordinator is responsible for greeting all residents, staff and visitors in a confident, knowledgeable manner for handling questions/concerns or providing direction to the appropriate General Services representative. She/He will complete typing tasks as assigned by the Office/Customer Service Administrator, and will assist with office filing and distribution of interoffice mail to each individual. She/He is also responsible for maintaining the work order and preventative maintenance system by entering all work orders from all sub-departments of General Services into the work order system in a timely and accurate manner, and for generating appropriate end of month reports.

• Answer calls and take requests for work to be done from residents and staff.
• Enter and close all work orders through the Mainstar Program and distribute to sub-departments.
• Maintain the schedule for Income Housekeeping and generate work orders.
• Organize and maintain the Storage Bin records and keep updated for billing purposes.
• Organize and maintain the Reserved Parking Program and keep records updated for billing purposes.
• Maintain inventory of office supplies for General Services.
• Maintain filing for all residential apartments and vendors.
• Maintain and update the Construction Issue Log.
• Assist with word processing assignments when necessary.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to organize and handle multiple tasks at the same time. Ability to communicate effectively and calmly to residents, visitors, and all levels of staff. Ability to work with Director and Managers within General Services. Strong ability to use computer systems. Ability to work as a team player with other Customer Service Coordinators.

High school diploma or GED. Office experience preferred. Previous experience with the general public, specifically the elderly preferred. Strong computer experience required.


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  • Community Support, Pompton Plains, New Jersey, United StatesRemove