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Erickson Living Careers

Job Description

Part-Time IT Site Coordinator

Job ID 6394818 Date posted 12/05/2017


The I.T. Site Coordinator  functions as the corporate I.T. presence in a developing   community and/ or  corporate location.  This job requires exercising  independent problem solving skills while working with residents and staff members to  provide support to end users .  The IT Site Coordinator also supports the primary technological objectives of the community and corporate. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:include the following. Other duties may be assigned.
  • Function as the I.T. liaison for the community and corporate leaders.
  • Communicate with various department managers and staff on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist.
  • Tier 2 hardware and software support.
  • Coordinate onsite support projects driven by corporate and community initiatives.
  • Purchase and deploy equipment for life cycle replacement or when the need for new equipment occurs.
  • Provide support for telephone systems in areas such as Move, Add, Change (MAC) requests and basic troubleshooting.
  • Conduct end user training on standard applications  and hardware.
  • Assist with I.T. related projects.
  • Create and manage IT budget for location expenses and capital purchases of technology related equipment & services.
  • Create, implement and document community specific IT procedures.
  • Maintain inventory of I.T. goods.
  • Initiate, coordinate and maintain service vendor relationships according to corporate guidelines.
  • Supporting Erickson Resident Computer Services (E.R.C.S.).
  • Provides troubleshooting and repair services for resident computer issues.
  • Provide residents with training on applications and hardware in individual or classroom settings.
  • Provide consulting services.
  • Assist in the Marketing of the service.
  • Supporting resident technology initiatives including:
  • Community Computer Clubs.
  • Resident Computer Labs


  • Thorough knowledge of personal computer systems and desktop operating systems
  • Effective oral, written and interpersonal communication skills
  • Ability to respond effectively to sensitive inquiries or complaints, as well as deal appropriately with emotional customer service situations
  • Ability to manage priorities, working both independently and within a team
  • Basic knowledge of networking, server administration, and phone systems
  • Candidates must have a strong customer service focus
  • Candidates must have the temperament to work under pressure in a demanding and changing environment
  • Associates degree in a technical filed or 3-5 years relevant experperience required
  • Candidates should show evidence of an inclination towards continuous learning

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