The Care Associate is an active, skilled member of the clinical team who is committed to providing residents with assistance and care in all aspects of their daily life, and to the overall functioning of the neighborhood.
The Care Associate provides care to the residents of the neighborhood to meet their daily needs and enable them to function at the highest possible level to include:
• Provides physical assistance with activities of daily living
• Promotes psychosocial well-being through meaningful relationships
• Plans and facilitates social activities for the neighborhood residents
• Assists with menu/snack selection and partners with the Service Associate in serving to ensure adequate nutritional intake of all residents. Provides in-room dining experiences where requested.
• Assures the resident’s room and neighborhood are kept tidy to minimize environmental hazards which may impact environmental safety
• Administers medication, where applicable
Person Centered Care Summary:
The Continuing Care team is committed to serving residents in all aspects of their daily lives and assisting with the day to day functioning of the neighborhood. Members of the Continuing Care team will develop relationships with the residents and their families using a consistent caregiver approach; supporting the residents’ physical, spiritual, emotional and clinical needs and focusing on placing the residents first.
Through daily interactions, the Continuing Care team develops firsthand knowledge about the residents’ values, needs, preferences, and life history. Members of the Continuing Care team provide hospitable care and services to the residents, treating them as individuals with strengths and gifts and actively listening to their voice in what care and services we provide.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
“Hospitality is a fuzzy warmth you give to customers as you handle their needs with heart-felt care and concern. It’s the smile you wear, the tone of your voice, and your actions that say you are thrilled they are there and will do all you can to make sure they have a wonderful time." http://5hourrestaurantmarketing.com/hospitality-vs-service.html
1. Strives to exceed resident expectations with heart-felt care and concern, demonstrating the Erickson Living Mission and Values at all time.
2. Learns and honors resident preferences.
3. Responds in a timely fashion to all resident requests or concerns with the intent on a resolution that meets the needs of the individual while always displaying courtesy and respect.
4. Works cooperatively and collaboratively with other members of the neighborhood to ensure all resident’s desires and needs are met, displaying a courteous, positive attitude and professional demeanor even during difficult situations.
5. Effectively implements each person directed care plan, focusing on the resident’s strengths while providing a sense of comfort, companionship and belonging.
6. Maintains resident confidentiality.
7. Escorts residents when assistance is needed to travel from one location to another.
8. Understands the principles of aging; observes residents closely, identifies changing needs and conditions at first indication, and reports changes immediately to licensed clinical team members.
9. Respects the resident’s room as home and assist the resident in feeling in charge of everything that happens within their daily activities and personal space.
10. Notifies a responsible coordinator, manager or supervisor of a situation not in their ability to handle.
Spontaneous activities occur throughout a resident’s day and are driven by the resident’s individual habits, preferences, desires and interests. Staff will continue to support those resident driven activities through their workday such as:
A resident was a homemaker and enjoys household chores - staff will involve the resident in bed making or laundry folding along side staff who are performing the activity.
1. Regularly visits residents who are in their rooms or common areas to assess needs, desires and offer assistance engaging them in the daily activities within the neighborhood.
2. Supports and encourages residents to participate in self care, then provide assistance as needed.
3. Works with other team members (residents and/or staff) to engage the resident is activities of daily living and maintaining the functioning of the neighborhood (i.e., laundry, cooking, meal planning/preparation/serving/cleanup, etc.).
4. Provides assistance with resident activities. Continually seeks opportunities to meet resident’s psychosocial needs through planned care, neighborhood specific programming as well as spontaneous resident directed activities.
5. Provides opportunities for all residents to participate in the decision-making of the neighborhood in meaningful ways.
6. Assist group and individual activities (structured and impromptu) in activity spaces, common areas and in the resident’s room to support resident desires.
7. Maintains equipment, games and supplies for use in supporting resident and neighborhood activity choices.
1. Shares resident preferences with other staff using appropriate communication methods and reports on their assigned resident’s condition at the end of each shift.
2. Demonstrates a time-conscious awareness, keeping non-essential interruptions to a minimum in order to complete resident care priorities.
3. Shares ideas to improve processes in the Neighborhood. Contributes to building a positive team spirit.
4. Attends and actively participates with Interdisciplinary Team meetings to identify strength based approaches and skills for assigned residents.
5. Collaborates with clinical team to resolve problems responsibly and facilitate decision-making at the level closest to the resident.
6. Works collaboratively with other team members, volunteers, families and community groups while providing friendly and efficient service to all residents and guests.
7. Works safely at all times. Identifies and corrects safety deficiencies; Reports malfunctioning equipment promptly.
8. Shares personal skills, talents and ideas to benefit the neighborhood; deals with workplace issues quickly and professionally, asking for mediation when needed; encourages team to do the same.
9. Responds quickly and appropriately in emergency situations.
10. Maintains dependability and punctuality, shows flexibility and willingness to learn new areas of responsibility.
11. Dresses in appropriate uniform at all times. Visibly displays ID Badge at all times.
12. Maintains compliance with all required education and training programs.
13. Participates in Performance Improvement/Risk Management/Safety activities to monitor and improve resident outcomes.
14. Selects and uses appropriate communication methods; works with others in a professional atmosphere; acts as a role model for new employees; contributes to building a positive team spirit.
Care Associate specific Duties:
1. Provides personal care in a calm, professional and clinically proficient manner; respecting residents’ privacy, dignity and safety.
2. Adheres to all Nursing Department policies, procedures, and care standards.
3. Participates in the dining experience with other team members in serving, clearing, cueing, and feeding, based on residents’ strengths.
4. Administers medications per State specific regulations, where applicable.
5. Responds quickly and appropriately to provide emergency first aid when needed.
6. Provides accurate and timely documentation through computer applications and written documentation.
7. Effectively implements individualized resident care plans.
8. Performs accurate and complete skin assessments and reports any changes immediately.
9. Performs resident rounds at least every 2 hours for toileting, repositioning, assessing hydration, etc.
10. Maintains competency in the required job skills and knowledge.
11. Posseses the knowledge of safety procedures during resident transfers; utilizing gait belt appropriately.
12. Provides range of motion, proper positioning, and assistance with resident ambulation.
13. Utilizes proper Standard Precautions.
14. Uses all equipment safely and correctly.
15. Demonstrates knowledge of emergency policies and procedures.
16. Practices appropriate infection control measures.
17. Assumes responsibility for maintaining professional certification(s).
18. Changes approach or method to best fit the situation.
19. Administers resident medications according to the Continuing Care’s policies and procedures without significant errors. Maintains accurate medication administration records as per established procedures; signs off medications as they are given.
20. Notifies clinical staff in a timely fashion, of a need for prn medication or any change in a resident’s condition.
21. Performs pulse and blood pressure measurements, and documents in MAR as needed prior to medication administration.
22. Competently completes assignments in a timely manner.
23. Provides weekly and PRN updates to the charge nurse of a resident’s ability to take medications, i.e., the need for crushing or extra fluids.
Compassion, Customer Focus, Managing Diversity, Ethics and Values, Integrity and Trust, Listening, and Patience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Current CPR certification preferred but not required.
• Basic computer skills required.
• Complete a Safe Food Handling and Preparation Class (within 30 days of hire)
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Current Certified Nursing Assistant and Certified in Medication Administration as required by each state Board of Nursing for AL/Memory Care. One year’s CNA experience preferred but not required.
Able to make objective observations in resident’s condition and alert the clinical supervisor and security in case of emergency.
Must be able to read write and understand the English language.
LICENSES, CERTIFICATES, REGISTRATIONS:
• Current certification from the State Board of Nursing
• Active status on the Geriatric Nursing Assistant registry (state-specific)
• Current certification in medication administration per State-specific regulations, where applicable