The Customer Service Coordinator is responsible for greeting all residents, staff and visitors in a confident, knowledgeable manner for handling questions/concerns or providing direction to the appropriate General Services representative. She/He will complete typing tasks as assigned by the Office/Customer Service Administrator, and will assist with office filing and distribution of interoffice mail to each individual. She/He is also responsible for maintaining the work order and preventative maintenance system by entering all work orders from all sub-departments of General Services into the work order system in a timely and accurate manner, and for generating appropriate end of month reports.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to organize and handle multiple tasks at the same time. Ability to communicate effectively and calmly to residents, visitors, and all levels of staff. Ability to work with Director and Managers within General Services. Strong ability to use computer systems. Ability to work as a team player with other Customer Service Coordinators.
High school diploma or GED. Office experience preferred. Previous experience with the general public, specifically the elderly preferred. Strong computer experience required.