Healthcare Sales Associate

Eagle's Trace - Houston, TX
Job Category
Healthcare Sales Associate CC


Job ID
Posting Date
The Healthcare Sales Associate serves as the customer point of contact in the Continuing Care Sales Office handling customer inquiries and supporting the movement of the customer through the sales process to admission. The Healthcare Sales Associate will oversee all resident move-ins, move-outs, and transfers within Continuing Care, functioning as a liaison between community departments and residents. This position interfaces with residents, family members, department managers, nursing staff, resident services, outside callers, social workers, accounting, medical staff, sales, and external networking professionals.

How you will make an impact:

• Responds to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process and admissions process. Determines customer needs, assists in appointment with the Health Care Sales Director, and conducts sales appointments and tours.
• Manages all activities related to move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). Coordinates details relevant to these processes with other community departments.
• Verifies financial information for official documentation and assists customers in application process.
• Coordinates with General Services staff on room refurbishing, room keys, and work order process.
• Executes apartment releases and move-in advice forms for all residents. Notifies departments of vacated units.
• Oversees daily census distribution process.
• Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.

What we offer:
• Competitive benefit packages including medical, dental, vision and 401K with a match after 1 year.
• Tuition reimbursement, certification reimbursement and student loan refinancing partnership programs are available.
• Onsite wellness visits and sick care available for all employees over 18 years of age.
• A culture of diversity and inclusion, which builds on our values, vision and mission.

What you will need:

• High school diploma or GED required.
• 1 year of administrative office experience required.
• Computer experience required.