Hospitality Associate I (M - F 3pm-11pm)

Windsor Run - Matthews, NC
Job Category
Hospitality Associate I


Job ID
Posting Date
We have an exciting job opportunity for Hospitality Associate I at Windsor Run in Matthews, NC. In this position, we offer a very competitive base salary, a full benefits package, great work/life balance, advancement opportunities in the field, and job stability! We provide a tremendous amount of training and development for our employees and always look to promote within the company.

The Hospitality Associate I is responsible for greeting all residents, staff and visitors in a warm, confident, and knowledgeable manner. She/he is the front line for Erickson Customer Service and calmly handles all questions and concerns efficiently and enthusiastically.  This position is expected to take personal ownership of requests and provide efficient and accurate solutions and responses.   She/he will perform administrative tasks as assigned.  This position is responsible for developing positive relationships with residents and guests.  The Hospitality Associate I partners with other members of the Resident Services team to provide personalized customer service and hospitality that exceeds expectations.
Essential responsibilities are listed below and may include other relevant duties as assigned:
  • Maintains the Erickson Living Communities philosophy, vision statement and culture
  • Handles all questions and concerns efficiently and enthusiastically, delivering timely solutions and responses.
  • Builds and maintains rapport through positive, professional relationships with residents and visitors; holding contextual/relational conversations; using good judgment.
  • Simultaneously provides personalized and warm interactions with residents, staff and visitors. Maintains Resident engagement while multi-tasking. 
  • Listens to any complaints. Communicates willingness and ability to own, drive, and resolve and follow-up on issues in a timely manner. Logs resident feedback and escalate issues, as appropriate.
  • Establishes and maintains accessibility to residents through visibility and good communication.
  • Works seamlessly as an entrusted team member, fluidly working with others at the front desk - passing down knowledge, information, and work (as needed) to others. Communicates with co-workers and departments via email and pass-down folder.
  • Answers and directs all calls efficiently
  • Monitors Emergency/Non-Emergency systems and appropriately dispatch to the appropriate departments.
  • Utilizes on call list to obtain after hours’ assistance from appropriate departments  
  • Operates two-way radio communications equipment
  • Monitors CCTV and utilize intercom system to screen visitors and grant access
  • Performs administrative assignments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Demonstrates a high degree of respect and caring, commitment to diversity, integrity, responsibility, teamwork and a commitment to excellence.
  • Maintains composure; deals calmly with emergencies and ambiguity; and learns quickly when facing new problems. Must have situational awareness. 
  • Listens, builds rapport easily, communicates willingness and ability to own issues and drives timely resolutions.
  • Builds constructive, professional, and effective relationships.
  • Communicates calmly with Residents, visitors, and all levels of staff; acts in a reassuring manner; and possesses diplomacy and tact while displaying good judgment.
  • Communicates effectively both orally and in writing, utilizing good grammar and spelling
  • Organizes information, paper, and files in an intuitive manner making accessing information quick and easy. 
  • Utilizes time and resources efficiently.
  • Capacity to orchestrate multiple tasks and activities at the same time in order to accomplish a goal.
  • Proficiency in using Microsoft Office applications (Outlook, Word, Excel). Can navigate quickly and efficiently between multiple IT systems and Microsoft Office applications.
  • High school diploma or GED required.
  • Previous experience with the general public, specifically seniors preferred.
  • Proficient computer experience required.