Network Administrator - Network Operations

Charlestown/Corporate - Catonsville, MD
Job Category
Network Administrator


Job ID
Posting Date
Erickson Living IT is a fast-paced, collaborative environment that promotes growth and fulfillment. Our approach to your day provides countless opportunities for development while helping you build lasting relationships. We have a passion for bettering the lives of everyone we serve and fostering a culture of teamwork. Join our mission of helping people live better lives and experience why Erickson Living has been named in Computerworld’s 100 Best Places to Work for 7 years running! We are currently seeking qualified candidates for a Network Administrator that plays a key role at Erickson Living by ensuring the stability and integrity of data, voice, video, and wireless network services. This includes optimizing our network to ensure availability, scalability, and reliability to meet business demands.
Strategy & Planning
  • Perform network design and capacity planning.
  • Coordinate and collaborate with server engineering, business application, and database administration function to ensure availability, reliability, and scalability of network to meet business demands.
  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
  • Establish service level agreements with end users.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Operational Management
  • Manage all network hardware and equipment, including routers, switches,  wireless equipment, virtual appliances and PON devices.
  • Ensure network connectivity of all communities, servers, telephony equipment and end user devices.
  • Administer all network equipment, hardware and software upgrades.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Check IT Service Management database for entries on network and network resource issues; prioritize and respond to service/incident tickets as appropriate.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems for on and off-hours.
  • Working technical knowledge of current network hardware, protocols, and standards.
  • Hands-on hardware troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Industry certifications such as Cisco CCNA/CCNP/CCDP/CCSP, and /or Checkpoint CCSA/CCSE, desired.
  • Creative employees with exceptional customer service, critical thinking, and problem-solving skills.
  • Driven, growth-minded individuals who thrive in changing environments.
  • Everyday heroes providing true value to better the lives of residents and staff.
  • Associates degree required in the field of computer science, management information systems or a related discipline required.  College degree preferred.
  • Minimum of five years’ equivalent work experience in a senior technical analytical position responsible for managing network environments required.