Office/Customer Services Administrator

Community
Fox Run - Novi, MI
Job Category
Office/Customer Service Admin
Schedule

Full-time

Job ID
19111629
Posting Date
Fox Run of Novi located on a picturesque 108 acres is looking for a full time Office/Customer Services Administrator.  Our Office/Customer Services Administrator supports our residents by leading the General Services Administrative staff and the Customer Services staff, managing the division’s response to Customer Service issues, developing and tracking quality control/assurance measures throughout the division, and facilitating the orderly administration of the division as requested by the Director.
 
Help people live better lives by:
  • Oversee the day-to-day functions of General Services Administration/Customer Service, which includes administration of the work order system.
  • Assist Director in developing, tracking and analyzing quality control measures and data to ensure that all departments are delivering quality service efficiently.
  • Assist the Director in ensuring that all departments are meeting financial and general reporting goals and deadlines.
  • Visit each new resident to provide orientation to General Services and to assist with Resident questions, i.e., obtaining additional storage space, instruction in the use of their washer/dryer, etc.
  • Coordinate all requests on campus for special projects and follow through with requests from obtaining proper pricing information, furniture needs, approvals, anticipated completion date and closure.
  • Prepare written evaluations for the Customer Service Coordinators.
  • Training and education programs for staff related to job requirements for specific staff members.
  • Provide disciplinary steps related to problems with all staff, up to and including termination.
  • Custodian of petty cash fund for General Services Department; balance at end of each month.
  • Track and coordinate pagers, cell phones and other common office equipment for the campus.
  • Coordinate and take minutes at management meetings.
  • Oversee file management system.
  • Additionally, perform any duty requested by Management to ensure the efficient and effective operation of the Erickson Living.
 
What we offer:
  • Onsite wellness visits and sick care available for all employees
  • Tuition reimbursement and career development opportunities
  • Fully supplied, state of the art buildings with 24-hour security
What you will need:
  • High school diploma or GED.  Some college preferred.
  • Customer Service Administration.  Keyboard repetitive motion.
  • Previous supervisory experience is preferred.