Part-Time I.T. Site Coordinator

Community
Wind Crest - Highlands Ranch, CO
Job Category
I.T. Site Coordinator
Schedule

Part-time

Job ID
17115209
Posting Date
Erickson Living IT is a fast-paced, collaborative environment that promotes growth and fulfillment. Our approach to your day provides countless opportunities for development while helping you build lasting relationships. We have a passion for bettering the lives of everyone we serve and fostering a culture of teamwork. Join our mission of helping people live better lives and experience why Erickson Living has been named in Computerworld’s 100 Best Places to Work for 7 years running! We are seeking candidates for a Part-Time I.T. Site Coordinator that functions as the corporate I.T. presence in a developing   community and/ or  corporate location. This job requires exercising  independent problem solving skills while working with residents and staff members to  provide support to end users. 
 

This is a Part Time Postion 20 hours per week

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Function as the I.T. liaison for the community and corporate leaders
  • Communicate with various department managers and staff on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist 
  • Tier 2 hardware and software support
  • Provide support for telephone systems in areas such as Move, Add, Change (MAC) requests and basic troubleshooting
  • Conduct end user training on standard applications  and hardware
  • Assist with I.T. related projects 
  • Create and manage IT budget for location expenses and capital purchases of technology related equipment & services
  • Create, implement and document community specific IT procedures
  • Maintain inventory of I.T. goods
  • Supporting Erickson Resident Computer Services (E.R.C.S.)
  • Provides troubleshooting and repair services for resident computer issues
  • Provide residents with training on applications and hardware in individual or classroom settings
  • Provide consulting services
  • Supporting resident technology initiatives including:
  • Community Computer Clubs
  • Resident Computer Labs

QUALIFICATIONS: 
  • Thorough knowledge of personal computer systems and desktop operating systems
  • Ability to respond effectively to sensitive inquiries or complaints, as well as deal appropriately with emotional customer service situations
  • Ability to manage priorities, working both independently and within a team
  • Basic knowledge of networking, server administration, and phone systems
  • Candidates must have a strong customer service focus
  • Candidates must have the temperament to work under pressure in a demanding and changing environment.
  • Creative employees with exceptional customer service, critical thinking, and problem-solving skills.
  • Driven, growth-minded individuals who thrive in changing environments.
  • Everyday heroes providing true value to better the lives of residents and staff.
 
EDUCATION and/or EXPERIENCE:
  • Associates degree in a technical filed or 3-5 years relevant experience required
  • Candidates should show evidence of an inclination towards continuous learning