Team Leader - Housekeeping Utility Worker

Oak Crest - Parkville, MD
Job Category
Housekeeping Team Ldr


Job ID
Posting Date
Oak Crest is an 87-acre continuing care retirement community in Parkville, MD. 20 miles from Baltimore. We’re dedicated to one important mission: helping our residents live life to the fullest.
Managed by Erickson Living, a national leader in the retirement industry, Oak Crest combines the opportunities of a big organization with the warmth of a family. Our talented team brings passion and heart to all that they do, creating a dynamic workplace like no other.


The Team Leader of Housekeeping Utility Workers provides leadership, direction, and support to the Housekeeping Utility Workers under the guidance of the Housekeeping Supervisor and Housekeeping Manager.  Responsible for maintaining cleanliness of the Community, through the use of specialized equipment.  Ensures proper handling and disposal of waste and utilizes work orders to ensure proper room/furniture setups.  Assists with movement and delivery of heavy objects/ packages and maintains the Erickson Living Mission, Vision, Values and Strategic Objectives.  The Team Leader is responsible for working in accordance with approved policies and procedures to maintain a clean and safe environment. 



ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
1) Moving and arranging furniture in the community and offices.
2) Moving and rearranging furniture in residential apartments.
3) Deliver residents items to and from storage, vehicles, apartments or other areas.
4) Maintain hard floor surfaces, including scrubbing, mopping, burnishing, stripping and waxing.
5) Maintain carpeted surfaces, including extracting, interim cleaning, spotting, drying, vacuuming.
6) Clean vertical surfaces such as doors, walls, or windows.
7) Trash removal including refuse and recycling by following procedures utilizing compactors, trucks, and carts.
8) Maintaining trash rooms cleanliness.
9) Performs minor preventative maintenance, and upkeep of Housekeeping equipment.
10) May be asked to assist with cleaning of any community area or fill in for housekeeping staff.
11) Report any pertinent information to management directly related to the well-being of the resident such as
changes in behavior.
12) Maintains resident rights and maintain confidentiality of information.
13) Practices safety, infection control, and standard precautions.
14) Attends meetings, training sessions, and in-services.
15) Driving of Housekeeping vehicles for trash collection, and bulk item delivery.
16) Supervisory responsibilities:
     a) Schedule and supervise daily work assignments
     b) Trains, mentors, and coaches new employees
     c) Investigates and resolves complaints
     d) Monitors team throughout the day and reinforces safety practices
     e) Ensures adequate supply levels are maintained 
      f) Inspects assigned areas and equipment to ensure that cleanliness and safety standards are maintained 
     g) Keep supervisor and manager informed of all pertinent information in a timely manner
     h) Ensure that the teams paperwork is properly completed each day
      i) Assist with Quality Assurance checks.
17) Performs additional duties as assigned by Supervisor to ensure the effective and efficient operation of the Community

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to safely operate carpet care equipment, hard floor care equipment, trash removal equipment and
          any other equipment necessary for the cleanliness of the community
  • Must have excellent; customer service, communication skills and problem solving skills
  • Must be self-motivated
  • Ability to thrive in a fast paced environment.
  • Ability to work independently and as a contributing team member
  • Ability to use and operate all required equipment
  • Ability to demonstrate professional and responsive interactions with residents and their family
          members, staff, vendors and each other
  • Demonstrates a willingness to learn
  • Strong knowledge of Housekeeping operations
  • Ability to lead a team
  • Ability to motivate staff
  • One to three years previous experience in floor care and floor finishing techniques.. 
  • Previous experience in a leadership role (preferred)
  • Minimum of three years of verifiable licensed driving experience and a history of safe driving as noted through a three year motor vehicle record check (per GS7009 Driving Record Standards Policy)
  • Proficiency working with computers (preferred)
  • Must possess and maintain a valid driver’s license as a condition of employment.