Vice President of General Services

Charlestown/Corporate - Catonsville, MD
Job Category
VP, General Services


Job ID
Posting Date

“Erickson Living is one of the largest developers and managers of senior housing communities in the United States. We are well-capitalized and uniquely positioned to continue to grow and expand in new markets to meet the increasing demand for our communities. We are looking for a Vice President of General Services who is responsible for development and consistent execution of General Services strategy for Erickson-managed communities.  This person will collaborate with community General Services leadership on overall quality and process improvement. This position is located in our corporate headquarters in Catonsville, Maryland



The Erickson Living Culture you will join:

  • A "career for life" approach to professional and personal development for our greatest asset, our employees. 

  • A team of 15,000 employees in 20 communities, partnering and delivering quality care and an exceptional lifestyle to our 25,000+ residents.

  • One of diversity and inclusion, that builds on our values, vision and mission.

  • Excellence in all we do, making us accountable to our team members and the residents we serve to consistently deliver financial and operational results.

Vice President of General Services Job Responsibilities include:

  • Evaluates, directs and manages the functions of corporate General Services, ensuring that all operating programs and regulatory standards are being met or exceeded.

  • Program Development – Create and pilot new programs related to General Services.  Provide input through research and recommendations into the design of community spaces and campus operating systems.  Provide primary direction and leadership for all customer service initiatives, including the appropriate recruitment, selection and development of staff.

  • Develops and ensures the provision of ongoing training and development for all General Services staff, consistent with EL and GS Policy & Procedures.

  • Coordinates with IS to identify and deliver up-to-date systems for front and back-of-house.

  • Oversees GS assessments and intermittent quality evaluations at the communities.

  • Establishes benchmarks/dashboards and oversees individual community progress towards them.

  • Coordinates with Corporate Purchasing to ensure the best vendor relations and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • B.S. Degree in Hospitality, Hotel & Restaurant Management, Facilities or Operations management or Business Management degree desirable.

  • A minimum of 7 years of experience as a Business Executive at the Director level or above.

  • Senior leadership experience in large, complex senior living or facilities organization or similar setting.

  • Healthcare/GPO purchasing experience.