Wait Staff

Windsor Run - Matthews, NC
Job Category
Wait Staff


Job ID
Posting Date
We have an exciting job opportunity for Wait Staff at Windsor Run in Matthews, NC. In this position, we offer a very competitive base salary, a full benefits package, great work/life balance, advancement opportunities in the field, and job stability! We provide a tremendous amount of training and development for our employees and always look to promote within the company.

Wait Staff are responsible for serving residents and guest meals in a friendly, service-oriented manner. The Wait Staff records and inputs into the Point of Service (POS) system beverage and food orders, delivers and serves food, ensures exceptional guest service. This position requires the ability to multi task with a sense of urgency. Assignments can include Wait Staff, Busser, Runner, Meal Plater, Catering, and Utility.
Essential responsibilities are listed below and may include other relevant duties as assigned:
  • Maintains the Erickson Living philosophy and “Vision” statement.
  • Greets guests promptly as they arrive at their table.
  • Records accurate food and beverage orders and input into the POS system.
  • Explains how menu items are prepared, describing ingredients and cooking methods. Makes recommendations.
  • Informs guests of daily specials.
  • Carries service tray in correct placement of orders to facilitate service of food and beverages.
  • Works safely, consistently using designated safety equipment (personal protective equipment- PPE).
  • Completes bussing, runner, meal plater, utility and catering duties as assigned.
  • Handles guest complaints in a positive and professional manner
  • Flexible with job duties.
  • As assigned, works all shifts and holidays.
  • Works in a high pace environment.
  • As assigned, performs catering function set up, break down and service.
  • Organizes tasks and completes all assigned tasks. Ability to perform tasks concurrently.
  • Maintains front of house and kitchen sanitation requirements.
  • Understands and complies with all company safety policies.
  • Reports to work on time and in complete uniform.
  • Communicates appropriately with supervisors and dining room staff. Listens and follows up effectively.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Ability to serve meals, understand guests’ special requests, and follow through with the service process in a friendly manner.
  • Employee will be required to work weekends and holidays.
  • High School Diploma or GED preferred.
  • Experience in a kitchen/service environment preferred.